Refund policy

Internal Redress Mechanism Policy

As a DIGITAL DESIGN SERVICE operating under the name KRAFTERS DIGITAL DESIGN SERVICES, we fully comply with Republic Act No. 11967, the Internet Transactions Act (ITA) of 2023, along with other applicable laws and regulations.

In alignment with fair, transparent, and accountable digital business practices, we commit to a clear, effective, and responsive internal redress mechanism to address customer concerns and uphold consumer rights.

📍 1. How to File a Complaint

You may file a complaint through any of the following official channels:

Please include: full name, invoice/transaction number, date of purchase, and a description of your concern.

📩 2. Acknowledgment of Complaint

We will acknowledge your complaint within 24 hours. You’ll receive a confirmation message and next steps.

🔍 3. Investigation and Resolution

All concerns are reviewed and investigated. Resolution will be given within 7 days from acknowledgment.

Possible actions:

  • ✔️ Design Revision
  • ✔️ Product Replacement
  • ✔️ Refund
  • ✔️ Clarification of Service Terms
  • ✔️ Other fair and reasonable remedies

✅ 4. Feedback & Case Closure

We will check with you if the resolution is satisfactory. All issues and actions are documented to help improve future service.

🚨 5. Escalation (If Necessary)

If you are not satisfied with the resolution, you may escalate to:

This mechanism is aligned with the Implementing Rules of the ITA and demonstrates our commitment to fair, trustworthy e-commerce practices.

— Kathleen P. Esmeralda
Business Owner, Krafters Digital Design Services